- Product
Dunja Voice AI – Agentic Digital Assistant
Dunja Voice AI is an agentic digital assistant that answers calls and messages, completes bookings/orders, and writes results back to your internal systems like ERP/CRM/Calendar/POS.
Ready to start with one workflow?
4-week pilot · 1 workflow · 1 integration · measurable results
+ (381) 64 324 7069
See Dunja in action (26 sec)
- The Problem
Inbound conversations create queues, not outcomes
When call volume spikes, customers wait, teams multitask, and simple requests get lost. Most inbound conversations are repetitive - but they still require accuracy, policy checks, and clean updates in your systems.
- Missed calls and delayed responses during peak hours
- Repetitive requests that drain staff time
- Manual updates that cause errors and inconsistency
- Lack of traceability across tools
- What Dunja Is
An agentic assistant that completes the task
Dunja Voice AI is an agentic digital assistant for voice and messaging. It can understand intent, follow your policies, and execute actions across your tools (calendar, CRM, HIS/ERP, ticketing) - then confirm the result to the customer.
- From intent to completion - Dunja takes the request and finishes the action (book, reschedule, confirm), not just replies.
- Guardrails and policy checks - Controlled flows that follow your rules and prevent mistakes.
- Seamless human handoff - Escalates to a person when confidence is low, with context and a short summary.
- Audit trail and visibility - Clear logs of outcomes, actions, and reasons across your tools.
- How Dunja Works
How It Works
Dunja completes routine requests in three steps: understand, execute, and write back – so customers get it done on the first try.
1
Understand & confirm
Dunja restates the goal in plain language (book, order, pay) to avoid mistakes.
2
Execute
Checks the source of truth (availability, pricing, inventory) and completes the action
3
Updates your systems and sends confirmation. If needed, it hands off to a human with context.
- Workflows
Typical workflows we automate
Start with one workflow in the 4-week pilot - then expand. Most teams start with booking or order confirmation.
- Book & reschedule - confirm availability and book the time.
- Order & confirmation - capture details and confirm the order.
- Pricing & availability - answer with up-to-date information.
- Payments & deposits - send a payment link and confirm status.
- Status & updates - provide order/service/appointment status.
- Lead capture & qualification - collect details and route to the right team.
- Reorders & subscriptions - repeat orders without agent time.
- Cancellations & returns - follow policy and confirm the outcome.
- Clinics & diagnostics - appointment booking, prep instructions, reminders.
- Restaurants & hospitality - reservations, takeaway orders, delivery status.
- Auto services & leasing - service slots, test drives, vehicle holds, deposits.
- Logistics & delivery - pickup windows, dock slots, ETA updates.
- Repairs & services - job scheduling, parts availability, quick quotes.
- Retail & e-commerce - order status, reorders, store pickup times.
- The 4-week pilot
One workflow, one integration, measurable results - then expand.
What happens in a 4-week pilot
- Week 1 - discovery, flows, rules, success metrics
- Week 2 - integration, knowledge, testing
- Week 3 - soft launch, tuning
- Week 4 - full pilot, report, rollout plan
What we need from you
- Process owner - someone who owns the workflow and rules
- System access - calendar/CRM/HIS/ERP (system of record)
- Policies - hours, constraints, exceptions
- Content - pricing, FAQs, service details
What you get
- Live workflow - running on real inbound requests
- Measured results - completion rate, handoffs, time-to-resolution
- Audit trail - visibility into outcomes and actions
- Rollout plan - next workflows and integrations to expand
Ready to start with one workflow?
4-week pilot · 1 workflow · 1 integration · measurable results
+ (381) 64 324 7069
